General Policy

1. Overview.  Call me Coda and Caroline Knox (the “Trainer”) provides dog training and boarding services (collectively, the “Services”). The Trainer will endeavor to create a safe environment for the training and/or boarding of the dog(s) identified above (the “Dog”), and will offer sound, safe, and responsible handling and post-boarding training instructions to you, the owner, handler, and/or guardian of the Dog (the “Client”). 

2. Dog Training.  The Client agrees that the recommendation by the Trainer of any product or service is not a guarantee of performance or the Client's satisfaction with that product or service. The Trainer is not responsible for any third-party products or services, even if recommended by the Trainer. The Client understands and agrees that not all dogs are able to achieve the same degree of training, and that the ability to train a dog to an acceptable level of performance may be dictated by factors beyond the control of Trainer. Such factors may include, but are not limited to, age, previous conditioning, breeding, physical and psychological health, individual temperament, length of training schedule, and the level of Client involvement. The Trainer will not be responsible for unsatisfactory dog training performance due to any such factors beyond the control of Trainer. The Client understands and agrees to the range of tools and techniques utilized by the Trainer to train and modify the behaviour of the Dog, which may include, but are not limited to, prong collars, e-collars, slip leads, martingale collars, and muzzles.

3. Assumption of Risk.  The Client acknowledges and understands that there are risks involved in dog training, boarding, and care (the “Risks”), which include, but are not limited to: (a) unpredictable behavior of dogs; (b) dogs attacking other dogs inside the boarding home (the “Home”); (c) dogs attacking other dogs outside of the Home; (d) dog illness, injury or death due to any cause, whether inside or outside the Home (e.g., eating a foreign object, losing a tooth, puncture from a stick on a walk, fight with another dog); (e) dog loss (e.g., escapes from leash or other equipment, or escapes from the Home); (f) dogs attacking and injuring or killing humans or other animals, whether inside or outside the Home; (g) malfunction of equipment used to house or protect dogs; and (h) destruction or damage to property by dogs. The Client: (i) accepts and solely assumes all such Risks; and (ii) for certainty, will be solely responsible for the health and physical condition of the Dog; and in each foregoing case (i) and (ii), the Client releases the Trainer from any and all damages, claims, losses, liabilities, costs, expenses, causes of actions or suits of whatever kind and howsoever arising (“Claims”) relating to the same.

4. Release.  The Client releases and discharges the Trainer from and against any and all Claims in relation to the Services provided to the Client, except to the extent arising from the Trainer’s wilful misconduct or gross negligence. 

5. Indemnity.  The Client agrees to indemnify and hold the Trainer harmless from and against any and all Claims arising from or relating to: (a) any circumstance when the Dog is not in the sole custody, care, and control of the Trainer; and (b) the Dog biting, scratching, clawing, or otherwise attacking, injuring or damaging, as the case may be, any other individual, animal or property. 

6. Disclaimer. Notwithstanding anything herein, the Trainer disclaims any and all guarantees, representations, conditions and warranties regarding the Services, whether implied or statutory, oral or otherwise, arising under any law or otherwise, including without limitation conditions and warranties with respect to fitness for a particular purpose.

7. Liability Limitation.  Notwithstanding anything herein, the Trainer’s maximum liability to the Client in connection with the Services will not exceed the amounts paid to the Trainer by the Client in the six (6) month period preceding the assertion of any Claims against Trainer. In no event will the Trainer have any liability to any other party for any incidental, punitive, indirect, special or consequential damages, however caused and under any theory of liability and whether or not the Trainer has been advised of the possibility of such damage. However, the foregoing limitations and exclusions will not apply with respect to wilful misconduct or gross negligence of the Trainer.

8. General.  This General Policy, as well as (a) all other policies provided by the Trainer on this webpage (collectively with this General Policy, the “Policies”), and (b) any written agreement that is signed between the Trainer and the Client relating to the subject matter hereof (the “Signed Agreement”), constitutes the final, complete and exclusive agreement between the parties with respect to the subject matter hereof, and supersedes any prior or contemporaneous agreement. To the extent of any conflict between the Policies and the Signed Agreement, the Signed Agreement will govern and control. Headings used in the Policies are for convenience of reference only. The Policies are governed by the laws of the Province of British Columbia and the Federal laws of Canada applicable therein. The provincial and federal courts located in Vancouver, British Columbia will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to the Policies. If any provision in the Policies is found to be invalid, illegal, or unenforceable for any reason by a court of competent jurisdiction, such provision will be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while still reflecting as closely as possible its original intent. If such modification is not possible, the impugned provision will be severed, and the remaining provisions of the Policies will remain in full force and effect.

Payment Policy

For Boarding, Day Train and Board & Train programs, payment is due 1 week before your stay begins.

For Board & Train programs, a non-refundable $500 deposit is due upon booking to reserve your program length.

For Overnight Boarding, Day Train and Board & Train programs, you may cancel and refund your booking up until 1 week before your stay begins.

The $500 deposit for Day Train and Board & Train programs is non-refundable.

If payment is not received 1 week before your stay begins, your space will be opened to waitlisted clients.

For Day Boarding, bookings are non-refundable. You may move your booking to another date. Availability dependent. Limit of 2 re-schedulings.

Requests for extended hours for boarding care before 8am, after 5:30 pm, or over 8 hrs in duration are approved at the discretion of the Trainer. An additional fee of $15 may be applied for extended hours.

Media Release

I hereby assign and grant to Call Me Coda and Caroline Knox the right and permission to use, reproduce, distribute, and publish any photograph(s), audio, and video recording(s) of me and/or my dog(s) at any time during and after the training and/or boarding of my dog(s), and I hereby release Call Me Coda and Caroline Knox from any and all liability resulting from such use. I waive any right to any compensation for any of the reproduction, sale, broadcast, and distribution of any photograph(s), audio, and video recording(s) of me and/or my dog(s) at any time during and after the training program.